Ergo360 LLC Terms and Conditions





Copyright
You may use the content of this site only for the purpose of shopping on this site or placing an order
on this site and for no other purpose. Copyright © 2008-2010 Ergo360 LLC. All rights reserved.
Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their
respective holders. Reference to or use of a brand, product, service, or process does not imply
recommendation, approval, affiliation, or sponsorship.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be
observed and followed. Information on this site may contain technical inaccuracies or typographical
errors. Information, including product pricing and availability, may be changed or updated without
notice. Ergo360 LLC and its subsidiaries reserve the right to refuse service, terminate accounts,
and/or cancel orders in its discretion, including, without limitation, if Ergo360 LLC believes that
customer conduct violates applicable law or is harmful to the interests of Ergo360 LLC.
Privacy Policy
Any information you provide is used strictly for processing your order. If you have any concerns please
contact us.
Consumer Agreement
Any notices from Ergo360 LLC to You may be posted on our Website or Emailed, and will be deemed
delivered within 10 days. Any oral statements made about the product(s) do not constitute warranties.
The sellers only obligation and buyer's only remedy shall be for the seller to either replace or refund
the product under the 30 day satisfaction guarantee. Before using, the buyer shall determine the
suitability of the product for the intended use, and assume all risk and liability whatsoever in
connection therewith. Neither seller nor manufacturer shall be liable for injury or any other loss. It is a
responsibility of the buyer to verify that the correct items were received and are satisfactory. It is a
responsibility of the buyer to observe and determine if a product is performing as desired. The buyer
should stop using a product in the event that the product is not performing as desired. The buyer is
responsible for all aspects of product installation and usage. The buyer shall hold Ergo360 LLC and
its suppliers harmless for any damages or injuries that could occur during product installation or
usage.
Shipping & Delivery
We currently ship within the continental United States, Alaska and Hawaii. Our simple shipping rate
(within the continental U.S.) is just $8.50 for orders less than $100; orders of $100 or more have free
shipping. For example, an order for 3 different products may cost $60, the shipping would still be only
$8.50, for a total of $68.50. Additional charges may apply to: shipments outside of the continental
United States, expedited shipment requests, and quantity discounts. We cannot guarantee when an
order will arrive. Consider any shipping or transit time offered to you as an estimate. We encourage
you to order in a timely fashion to avoid delays caused by shipping or product availability. Orders are
not processed or shipped on Saturday or Sunday, except by prior arrangement. Please inspect your
order immediately upon arrival. Do not dispose of the box, packing slip or any packaging materials
until you have inspected your order and are satisfied with the product you have received. It is the
customer's responsibility to verify that the correct items were received and are satisfactory.
Return Policy
If you are not satisfied with your purchase, you can return the product within 30 days of receipt. To
return a product, call customer service at 1-877-401-4645 for instructions. Please include a copy of
the packing slip or invoice with the return package. All shipping and handling fees are not refundable.
Return shipping costs will be at the customer's expense. If you return a product that has free shipping
our actual outbound shipping costs will be deducted from your return refund. A 25% restocking fee
applies to quantity orders of QTY = 20 or more. Restocking fees are deducted from the return refund.
Before ordering multiple items, we encourage you to first order one item to verify compatibility. Custom
products are non-refundable after they have been produced. Before ordering a custom product, we
encourage you to call us to discuss the specifications. Returns will be inspected prior to issuing
credit. To qualify for a full refund, a return product should be carefully packaged and returned in new
condition. Products damaged from abuse, neglect or modification are not refundable.
Store Hours
Orders can be placed online at any time on any day. Our customer service hours are Mon-Fri 9:00 AM
to 4:00 PM Eastern Time. We can be reached toll-free at 1-877-401-4645.
Miscellaneous
Chair components such as casters and armrests are sold in complete pairs or sets unless otherwise
noted. For example, a QTY of 1 is one pair or one set, a QTY of 2 is two pair or two sets... etc. QTY is
an abbreviation for Quantity.